Security and Ethics

Your security as a player is of the utmost importance to us. We are committed to protecting your privacy, and do not sell, trade or rent your personal information to others. All of your confidential information is encrypted. This way, no one can gain access to your financial or personal details.

• Thawte SSL web server certificates with EV
• ZignSec mobile verification
• Return To Player (RTP) Monitoring
• Know your Customer
• US Customers not accepted

---

Thawte SSL web server certificates with EV

When you open an account at Videoslots, your details are fully encrypted by 256-bit SSL encryption, for total security. When data is transferred over the Internet, we and our e-commerce partner use 256-Bit Secure Socket Layer Encryption Technology to ensure the security of all data. This is the encryption technique of choice globally for leading financial institutions.

 

• We provide the same levels of security as your bank when transferring your funds.
   
• Encryption: As soon as you have logged in on Videoslots.com, all information sent from
  our website is encrypted with 256-bit Secure Socket Layer (SSL).
  The SSL certificate we use is verified by Thawte. 
  This means that no information sent from our site can be read by a third party.
   
• All deposits are instant and your funds will be available in your Videoslots account
  in real time.
   

General

Payment Card number and other classified information will be sent over a secured, encrypted connection. Details are fully encrypted by 256-bit SSL encryption, for total security. When data is transferred over the Internet, we and our e-commerce partner use 256-Bit Secure Socket Layer Encryption Technology to ensure the security of all data. This is the encryption technique of choice globally for leading financial institutions. 

Risk Sentinel, an advanced fraud-management software that protects Videoslots Players from online fraud, has been implemented to provide you with ongoing protection.

Transaction processing is handled by Videoslots Ltd of The Space Level 2 & 3, Alfred Craig Street, Pieta, PTA 1320 Malta (www.videoslots.com). Videoslots Ltd is a company incorporated under the laws of Malta and provides the services on the casino website www.videoslots.com in cooperation with its subsidiaries and partners. All references to the company and brand name Videoslots on this site are also to the benefit of subsidiaries and partners of Videoslots Ltd.

The information provided will be treated as strictly confidential and will not be sold to others.

If you are totally dissatisfied with the service you have received, we will consider your case and refund your purchase so long as your reason is valid. To apply for a refund e-mail us on [email protected].

It is recommended you only participate in any gaming events if it is legal for you to do so according to the laws that apply in the jurisdiction from where you are connecting or calling. You must understand and accept that we are unable to provide you with any legal advice or assurances. For more information, also see Responsible Gaming and Terms and Conditions.

---

ZignSec Mobile Verification

ZignSec turns the user´s mobile phone into a bank token, available 24/7. Using the most common piece of technology available – a user´s mobile phone - ZignSec protects the Internet and Cloud against fraud.

• Stop spam registrations
• Stop someone using your login details to commit fraud
• Secure our users' logins
• Prevent fraudulent payments
• Reduce welcome bonus offer abuse

ZignSec is a brand within PayGround AB, a Svea Ekonomi Group Company. Svea Ekonomi AB was founded in 1981 and is one of the leading financial corporation groups in Europe. PayGround AB is based in Solna, Sweden. With several years of experience in system development, PayGround delivers secure mobile payment solutions. The in-house development and the vast experience in mobile solutions ensure swift and accurate products. Any company with a registered customer base and any company offering their customer's online payments will improve their customer relations and service, simply by using ZignSec.

Find out more about ZignSec here.

---

Return To Player (RTP) Monitoring

As a licensed entity, we are required to ensure the RTP of games is monitored. The monitoring of games hosted on our website is the responsibility of the supplier, who is required to ensure that the games supplied satisfy the applicable technical standards in the jurisdiction in which the game is offered.

Where unexpected system flaws, faults, or errors that affect the customer occur, steps are taken as soon as practicable to remedy the problem and ensure that the customer is treated fairly according to the circumstances.

---

Know Your Customer

As with most reputable operators, at Videoslots.com we perform due diligence checks to ascertain relevant security information from our clients. We do this in order to:

• Protect our customers against fraud
• Ensure our customers are over 18 years of age
• Ensure that payments we pay out, are made to the actual account holder
• Prevent money laundering
• Prevent bonus abuse

As part of this, we request proof of identity and proof of address when you make your first withdrawal request. This is easily done once logged into your Videoslots Account, within the “My Account" -> “Documents”, where you can scan and upload the required suitable documents.

For proof of identity, we will require a scan or photo of a government-issued photo ID, such as a driver’s license, passport or national ID card (any confidential information can be blocked out as appropriate).

For proof of address, we will require a scan or photo of a recent utility bill, bank statement or telephone bill that shows your name and address clearly (any confidential information can be blocked out as appropriate).

---

US Customers not accepted

By government law, we are not allowed to provide our services to residents of the United States of America. This also applies to players in Israel, Belgium and Turkey.